Frequently Asked Questions
Everything you need to know about shopping with SCHUTZ.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days. Expedited and overnight shipping options are also available at checkout for an additional fee.
How do I initiate a return or exchange?
You can return unworn items in their original packaging within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment options via Affirm or Klarna.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress until it reaches your door.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
How do I know which size to order?
Please refer to the 'Size Guide' link on each product page. We provide detailed measurements and fit recommendations to help you find the perfect size.